Pick up and initial inspection
On the scheduled day, the carrier arrives with a fully enclosed trailer, usually a soft-sided or hard-sided trailer with lift-gate or ramp access. The driver performs a Bill of Lading inspection, documenting the car's condition with photos and notes. You'll sign this document to acknowledge the pre-shipment condition.
Give your vehicle a good wash before transport. A clean surface makes it easier to spot and document any existing scratches or dents during the inspection process. Plus, it keeps your car looking great upon delivery.
A flat or leaking tire can complicate loading and unloading. Make sure all tires are properly inflated and leak-free before the carrier arrives. This simple step avoids delays and helps the driver handle your vehicle safely.
Oil leaks can cause problems during loading or damage other vehicles on the carrier. If you suspect your car has any, let the driver know before transport. This helps them position the car properly and prevents safety or cleanliness issues.
If your vehicle has custom parts, spoilers, lift kits, or low ground clearance, inform your carrier in advance. Most modern high end cars have ride height increasing features, if available, ensure this is set to its highest. Some modifications can make loading and unloading difficult or even risky. Adjust or temporarily remove them to ensure a smooth process and protect your investment.
Your vehicle should be able to start and roll on its own. A dead or weak battery could require a winch for loading, which can slow down the process or add extra fees.
Before pickup, remove all personal belongings from inside the vehicle. Car transport carriers are not licensed to move household goods, and personal items are not covered by carrier insurance. Before handing over your car, take clear photos from all angles, including close-ups of any existing damage. This provides valuable proof of your car's pre-transport condition in case you need to file a claim.
When transporting your vehicle, make sure the fuel tank is no more than one-quarter full. Less fuel means less weight, which makes transport safer and reduces the risk of leaks or spills.
Ensure the pickup area is open and accessible for the carrier truck. Move other vehicles, clear debris, and make space for loading. This helps avoid delays and ensures safe maneuvering. Remove your registration documents before transport to prevent loss or theft. Keep them with you for safekeeping. If any issues arise during movement, having your documents handy helps verify ownership quickly.
Before handing off your car, turn off or disable the alarm system. Alarms that go off during transport can interrupt the trip and cause unnecessary delays.
Delivery and Final Inspection
Upon arrival, the carrier contacts you to schedule delivery. At drop-off, the driver performs a post-shipment inspection using the Bill of Lading. You'll compare the vehicle's condition to ensure there's no damage. If everything checks out, you'll sign the final paperwork.