“Got our car moved by Isaak who was fantastic, punctual with good communication and took great care of our vehicle. Motor Moves platform was really simple to use and great for getting good quotes. Will use again.”
Gerry Nicholls
For Transport Providers
Best Practise for Transport Providers
Guidelines for maintaining professionalism, building trust, and securing future work
Good Business Ethics
Building a sustainable transport business relies on integrity and ethical practices.
- Honor Your Commitments: Always deliver on the terms you agreed to. If you quote a price and timeline, honor it
- Transparency: Be honest about your capabilities, insurance coverage, and any limitations
- Fair Pricing: Offer competitive pricing that reflects the value of your service without exploiting customers
- Insurance Compliance: Always operate with valid, up-to-date insurance appropriate for the vehicles you transport
- Legal Compliance: Maintain all required licenses, permits, and operating certifications
Vehicle & Equipment Condition
Well-maintained vehicles and equipment are essential for safe, professional transport.
- Regular Maintenance: Keep your transport vehicle in excellent mechanical condition with regular servicing
- Clean & Professional Appearance: Ensure your vehicle is clean, well-maintained, and presents a professional image
- Proper Securing Equipment: Use appropriate straps, pads, and securing mechanisms to safely transport vehicles
- Equipment Inspection: Regularly inspect all securing equipment to ensure it's in safe working condition
- Safety Standards: Ensure your vehicle meets all safety standards for transporting customer vehicles
Professionalism & Communication
Your professionalism and communication set the tone for customer relationships and your reputation.
Two Rules for Good Customer Service:
1. Do what you say you will - Meet your commitments consistently and reliably
2. Keep the customer informed - Provide regular updates and communicate proactively
- Responsive Communication: Reply to customer inquiries promptly and professionally
- Clear Information: Provide detailed, accurate information about your services and any changes
- Proactive Updates: Keep customers informed of progress, delays, or any issues as they occur
- Professional Demeanor: Treat all interactions with respect and courtesy
- Problem Resolution: Address any issues or concerns promptly and professionally
Documentation & Tracking
Proper documentation protects both you and your customers, providing clear evidence of vehicle condition and delivery confirmation.
Timestamped Photographs
Take comprehensive timestamped photographs at collection and delivery to document vehicle condition.
- Collection Photos: Photograph all four corners, each side, roof, interior, and any existing damage before loading
- Delivery Photos: Take matching photographs upon delivery to show the vehicle arrived in the same condition
- Timestamps: Ensure your camera or phone displays date and time on photos, or use a timestamping app
- Detail Shots: Photograph any pre-existing scratches, dents, or damage close-up with the customer present
Vehicle Inspection Sheet
Use a standardised inspection sheet to document vehicle condition at collection and delivery.
- Record all visible damage, scratches, and marks on the inspection diagram
- Note fuel level, mileage, and any accessories or items in the vehicle
- Have the customer sign the inspection sheet at both collection and delivery
Download the MotorMoves vehicle inspection sheet here:
Vehicle Inspection Sheet (PDF)Sharing Photos with Customers
Customers love receiving photos of their vehicle during transport, especially when they can't be present. It builds trust and shows professionalism.
- Loaded Photos: Take a photo of the vehicle securely loaded on your trailer and send it to the customer
- Journey Updates: Share occasional photos during stops to reassure customers their vehicle is safe
- Arrival Photo: Send a photo when you arrive at the delivery location before unloading
- Customer Appreciation: A simple photo goes a long way - customers appreciate the extra care and attention
Live Tracking for Customers
Offering live tracking gives customers peace of mind and reduces enquiry calls.
- Share Location: Use tracking apps or share your live location so customers can follow their vehicle's journey
- ETA Updates: Provide regular estimated arrival time updates, especially if delays occur
- Reduce Anxiety: Live tracking reassures customers and builds trust in your service
Google Maps offers free journey tracking - see how to video:
Collection & Delivery Confirmation
Always obtain signed confirmation at both collection and delivery points.
- Collection Signature: Have the customer or their representative sign to confirm vehicle handover and noted condition
- Delivery Signature: Obtain a signature confirming the vehicle was received in the documented condition
- Digital or Paper: Use digital signature apps or paper forms - both are valid records
- Keep Records: Store all signed documents and photos for at least 12 months in case of disputes
Pro Tip: Good documentation protects you from false damage claims and demonstrates professionalism to customers. It's essential for building trust and protecting your business.
Customer Communication Timeline
Keeping customers informed at every stage of the transport process builds trust and prevents unnecessary calls. Follow this communication timeline for excellent customer service.
Previous Day Confirmation
Contact the customer the day before collection to confirm:
- Confirm the collection address and access details
- Provide an estimated arrival window for the next day
- Confirm who will be present to release the vehicle
- Answer any last-minute questions they may have
One Hour Notice
Call or message the customer approximately one hour before arrival:
- Give them time to prepare and be ready for collection
- Confirm your more precise ETA
- Allow them to have keys and documents ready
During Transport Updates
Keep customers informed throughout the journey:
- Send a message once the vehicle is loaded and you're departing
- Notify immediately if any delays occur with updated ETAs
- Share live tracking if possible (see Google Maps journey sharing above)
- Provide a quick update at rest stops for longer journeys
Delivery Notification
Give advance notice of your delivery arrival:
- Contact the recipient one hour before delivery arrival
- Confirm delivery address access and parking arrangements
- Ensure someone is available to receive the vehicle and sign
Golden Rule: No customer should ever have to call you to ask "where's my vehicle?" - proactive communication prevents this and leads to 5-star reviews.
Ratings & Reviews: Your Path to Future Work
Your ratings and reviews on MotorMoves are crucial to your success and ability to secure future work.
How Ratings Impact You
- →Visibility: Providers with higher ratings appear more prominently in search results
- →Customer Preference: Vehicle owners prioritize providers with strong ratings and positive reviews
- →Trust Factor: High ratings build trust and confidence in potential customers
- →Competitive Advantage: Better ratings give you an edge over competitors with lower scores
Building Your Reputation
- Deliver exceptional service consistently to earn positive reviews
- Communicate professionally and keep customers informed throughout the job
- Handle any issues or concerns promptly and professionally
- Encourage satisfied customers to leave reviews on your profile
- Learn from feedback and continuously improve your service
Remember: Your success on MotorMoves depends on your reputation. Every job is an opportunity to build positive reviews that lead to more work and higher earnings.
By following these best practices, you'll build a strong reputation, secure more work, and become a trusted transport provider on MotorMoves.
What Our Customers Say
“Great service, cheap quotes, with speedy response for quotes, and fast delivery.”
Calum Clark
“Used MotorMoves to transport an online car purchase, great platform that was very simple to use and quite efficient. Got good quotes and got it moved with Paul who was great. Everything ran smoothly and on time, cannot recommend enough.”
Michael
“Very easy system to use, quick and efficient service from start to finish. Will use again and I even managed to save some money.”
Lauren Dean
“I highly recommend MotorMoves, very hard to trust people with my cherished car these days but they made it easy and reassuring, kept me up to date through the whole process and was so easy to deal with over the phone. Will carry on using them and have recommended to all my friends in the car community.”
Lee