Privacy Policy

This privacy policy notice is for the MotorMoves website (www.motormoves.net) and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

If you do not agree to the following policy, you may wish to cease viewing or using this website.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

For Vehicle Owners:

• Name and contact details (email, phone number)
• Vehicle information (registration, make, model)
• Pickup and delivery locations (postcodes)
• Transport requirements and preferences
• Payment information (processed securely via Stripe)

For Transport Providers:

• Business name and contact information
• Operator licence details
• Insurance documentation
• Vehicle specifications and capabilities
• Service areas and transport types offered
• Bank details for payment processing

Automatically Collected Information:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our marketplace platform
• Connect vehicle owners with verified transport providers
• Process transactions and send related information
• Verify transport provider credentials and documentation
• Improve, personalise, and expand our services
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you for customer service and support
• Send you updates and information relating to the platform
• Find and prevent fraud
• Comply with legal obligations

Under the GDPR (General Data Protection Regulation), we control and process any personal information about you electronically using the following lawful bases:

We may share your personal information with:

• Transport Providers/Vehicle Owners: Contact details shared when a bid is accepted to facilitate the transport job
• Payment Processors: Stripe processes all payments securely
• Google Maps: For location and distance calculations
• Government Authorities: When required by law (HMRC, law enforcement)
• Service Providers: Third parties who assist in operating our platform

We do not sell your personal information to third parties for marketing purposes.

Like most websites, MotorMoves uses cookies. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and other information.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Session Cookies: Keep you logged in during your visit
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site

You can choose to disable cookies through your individual browser options. However, this may affect the functionality of our website.

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information. Our methods meet GDPR compliance requirements.

• All data is transmitted using SSL/TLS encryption
• Passwords are securely hashed using industry-standard algorithms
• Payment information is processed securely by Stripe (PCI-DSS compliant)
• Regular security audits and monitoring
• Access controls and authentication measures

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to be informed: You have the right to know how your data is being used
• The right of access: You have the right to request copies of your personal data
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions
• The right to data portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions
• The right not to be subject to automated decision-making: Including profiling

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@motormoves.net.

You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and monitor and guide their online activity.

MotorMoves does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Under the GDPR, we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are in accordance with the GDPR and PECR.

We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Transactional emails relating to your account, listings, bids, and jobs will still be sent as part of our service delivery.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records for tax and accounting purposes

Transport provider verification documents are retained for the duration of the provider's active account plus 7 years as required for regulatory compliance.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

• Company: MotorMoves
• Address: 13 Hatchlands, Horsham, RH12 5JX
• Email: support@motormoves.net
• Support: Contact Form

We handle subject access requests in accordance with the GDPR. These should be sent to support@motormoves.net.